Reservations Agent

The Reservations Agent plays a key role in converting enquiries into confirmed bookings, whilst ensuring an exceptional and personalised experience for each guest. The agent handles all reservation-related communications promptly and professionally, whether via phone, email, or other channels. This includes managing new bookings, amendments, cancellations and special requests with care and efficiency.

As a first point of contact, the agent’s demeanour reflects the standards of the hotel - professionalism, warmth, and a strong attention to detail are essential attributes in delivering the Corinthia experience.

Key responsibilities

Guest experience & service

• Anticipate guest needs and provide personalised, attentive service during all reservation interactions

• Deliver memorable and proactive support throughout the booking journey

Sales & revenue optimisation

• Adopt a sales-focused approach to upsell hotel services and facilities

• Maximise occupancy and room rates while supporting direct bookings to minimise third-party costs

Reservations management

• Accurately input, manage and update reservations across all channels

• Handle modifications, cancellations, and no-shows efficiently

• Ensure OTA (Online Travel Agent) extranets are current and aligned with internal systems

Knowledge & communication

• Maintain in-depth knowledge of room types, hotel amenities, packages, and policies

• Stay informed on competitor offerings and share relevant information with guests and internal departments

Operational excellence

• Monitor availability, track deposits and ensure quality checks on bookings

• Maintain accurate and up-to-date guest profiles to support personalised service

Collaboration

• Work closely with the front office, sales and other departments to ensure seamless operations

• Share relevant booking information to support guest experience across departments

Standards & compliance

• Follow departmental procedures and uphold service benchmarks, including quality standards such as mystery call scores

• Comply with all hotel safety and conduct protocols

Efficiency & improvement

• Identify opportunities to enhance reservation procedures

• Contribute ideas that improve efficiency and guest satisfaction

Reporting & documentation

• Keep thorough records of all guest correspondence and departmental communications

Support & flexibility

• Provide assistance to other departments during high-demand periods as required

• Perform any other duties assigned by management in support of hotel operations

Skills & experience

• Fluent in both written and spoken English

• Previous experience using Opera PMS is required

• Familiarity with OTAs and other hotel systems is an advantage

• Strong communication skills and attention to detail

• Proven ability to prioritise tasks and work with minimal supervision

 

The ideal candidate

• Graduate in hospitality management, tourism & travel, or a related discipline

• Self-motivated with a drive to continuously improve skills and knowledge

• Demonstrates empathy, customer-centric thinking, and cultural sensitivity

• Committed to consistently delivering high standards of customer service

 

Why join Corinthia Palace, Malta?

• Work in a luxury hospitality environment

• Be part of a historic landmark that blends tradition with modern elegance

• Access learning and development opportunities

• Enjoy health and wellbeing initiatives

• Experience a collaborative and inspirational team culture

 

What we offer

• A dynamic, supportive, and inspiring workplace in one of Malta’s most prestigious hotels

• Competitive salary and benefits package

• Access to wellness and health programmes

• Opportunities for growth through training and professional development

• The chance to be part of a team of passionate professionals committed to excellence

 

How to apply

If you have experience in five-star hospitality and are ready to take the next step in your career, we would love to hear from you.

Please note that only shortlisted candidates will be contacted. Corinthia Palace, Malta is fully committed to GDPR compliance and the protection of your personal data.

About Corinthia Palace, Malta

Founded over 60 years ago in Malta by the Pisani family, Corinthia Hotels has grown into a globally recognised luxury brand. With properties in some of the world’s most prestigious destinations, each Corinthia hotel is a grand boutique experience - combining the personal warmth of a boutique establishment with the elegance and presence of a grande dame.

 

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