Corinthia Lisbon
Spa Receptionist at THE SPA by Corinthia Lisbon
About this offer
The Spa Receptionist at THE SPA by Corinthia Lisbon is responsible for orchestrating a seamless and luxurious guest experience from the moment an appointment is booked to the guest’s departure. As the first point of contact, the Spa Receptionist ensures a warm welcome, smooth check-in and effortless coordination of treatments, embodying the highest standards of service.
This role is pivotal in creating a tranquil and stress-free environment, acting as the key liaison between guests and the spa team. With a focus on personalised service and meticulous attention to detail, the Spa Receptionist guarantees an exceptional journey tailored to each guest’s needs, ensuring their visit is both relaxing and memorable.
Key responsibilities
- Warmly greet and welcome guests with a friendly, professional demeanor, setting the tone for a luxurious spa experience
- Efficiently manage spa bookings, including scheduling, confirmations, and modifications, using spa management software
- Provide guests with detailed and knowledgeable information about spa services, treatments, packages, and promotions
- Handle all guest communications - via phone, email, and in-person - in English, French and Spanish with professionalism and clarity
- Assist guests with seamless check-in and check-out procedures, ensuring accuracy in billing and payment processing
- Maintain a pristine and well-organised reception area to uphold the spa’s ambiance and standards
- Collaborate closely with therapists, spa attendants, and the wider team to ensure smooth day-to-day operations
- Proactively upsell treatments, retail products and packages to elevate the guest experience and maximise revenue
- Address guest concerns promptly and professionally, ensuring satisfaction and a positive resolution
Confidentiality
Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees.
It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated.
Health & safety
- Ensure awareness of and compliance with safe working practices as outlined in the Health and Safety Act and applicable workplace regulations. This includes understanding any specific hazards present in the work environment
- Wearing appropriate protective clothing, as provided or recommended by the Company, is mandatory
- Report any defects in the building, plant, or equipment in accordance with hotel procedures
- Immediately report any accidents involving staff, guests, or visitors, following the correct procedures
- Attend mandatory Fire, Health, and Safety training and maintain full knowledge of and adherence to all related rules and protocols
Experience
- Proven experience as a receptionist, preferably in a luxury spa, hospitality, or wellness setting
Skills & knowledge
- Fluency in English, French and Spanish (verbal and written). Additional languages are a plus.
- Exceptional customer service and communication skills
- Proficiency in using booking and scheduling systems (Book4Time, or similar)
- Strong organisational skills and attention to detail
Requirements
- Professional appearance and attitude
- Ability to multitask and work efficiently in a fast-paced environment
- Availability to work flexible hours, including weekends and holidays
Our package
- Enjoy an industry-leading salary that rewards your expertise and dedication
- Free duty meals
- Uniform Free Laundry
- Transport Allowance
- Health Insurance
- Indulge in exclusive rates with Corinthia hotels, extending the luxury experience beyond your workplace
- Embark on a journey of professional growth and development with abundant opportunities for career advancement within our esteemed organisation
At Corinthia Lisbon, we prioritise inclusion, diversity, and the well-being of our team. We believe that every voice matters and strive to create an environment where everyone feels respected and valued. Rest assured, we treat all applications with fairness and without discrimination.
Join us and be part of a team that values your uniqueness and cares about your well-being.