Guest Service Agent

About this Offer

Ensure the smooth check-in and check-out of guests and maintain and exceed the Corinthia Hotel standards. Report any comments, VIP arrivals or departures, and other issues as they occur throughout the day to the Front Office Manager, Assistant Front Office Manager, and Lead Receptionist. To ensure that the standards of the division meet and exceed the quality standards set, upsell and cross-sell at all times.

Key Responsibilities

• Warmly welcome and greet guests in a professional manner.
• Provide information about the hotel, its services, and local attractions.
• Anticipate and promptly respond to guest needs and requests.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Address and resolve issues to ensure complete guest satisfaction.

Confidentiality

Whilst working for the Company, there will be access to a wide variety of confidential information concerning the Company, guests, and employees.
It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company unless otherwise stated.

Health & Safety

• Be aware of and comply with safe working practices as stipulated by the Health and Safety Act and as applicable to your place of work. This includes awareness of any specific hazards in the workplace.
• The wearing of appropriate protective clothing provided by or recommended by the Company is obligatory.
• Report any defects in the building, plant, or equipment according to hotel procedures.
• Ensure that any accidents involving staff, guests, or visitors are reported immediately in accordance with the correct procedures.
• Attend statutory Fire, Health & Safety training and be fully conversant with and abide by all related regulations and guidelines.

As the hotel’s level of business varies considerably, flexibility in attitude, approach, and working hours is required.

The above description is not exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

Talent Profile

Experience

• Previous guest exposure in the Tourism and Hospitality Industry desired.

Skills & Knowledge

• Fluent in English, any additional language desired.
• Proficient in Microsoft Office, PMS such as Opera, and Internet navigation.
• Knowledge of guest internet access (both wired and wireless), television systems, iPod docking stations, in-room media hubs, entertainment systems, and telephone systems.

Requirements

• Diploma in Hospitality-related studies desired.
• Ability to work shifts.
• Flexible availability.

Our Package

• Enjoy an industry-leading salary that rewards your expertise and dedication.
• Free duty meals.
• Uniform Free Laundry Service.
• Transport Allowance.
• Health Insurance.
• Indulge in exclusive rates with Corinthia Hotels, extending the luxury experience beyond your workplace.
• Embark on a journey of professional growth and development with abundant opportunities for career advancement within our esteemed organisation.

At Corinthia Lisbon, we prioritise inclusion, diversity, and the well-being of our team. We believe that every voice matters and strive to create an environment where everyone feels respected and valued. Rest assured, we treat all applications with fairness and without discrimination.

Join us and be part of a team that values your uniqueness and cares about your well-being.

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