Front Office Shift Leader

About this offer

As a Front Office - Shift Leader, you'll report to the Front Office Manager and within the limits of Front Office policies and procedures to assist in achieving the goals and targets set in budgets by maximising RevPAR/Occupancy/Average Room Rate, by maintaining as well as by building on the reputation of the hotel and by ensuring that business objectives are accomplished. To oversee and direct Reception Operations, Business Centre, Telecoms, Guest Relations and Concierge while ensuring that guest needs are met to the high standard required by the company and expectations are exceeded.

Key Responsabilities

• Stay updated on industry trends and seek opportunities to improve department profitability
• Actively engage in Front Office activities, representing senior management and anticipating opportunities
• Maintain effective communication within the department and escalate issues to the Front Office Manager
• Collaborate with other departments to ensure seamless operations.
  Help in conduct staff selection interviews and performance appraisals, maintaining discipline and motivation
• Ensure security, safety, and cash handling practices are adhered to.
  Address guest comments efficiently and courteously
• Manage VIP guest interactions and support Front Office Manager during high occupancy periods
• Monitor and maximise revenue from hotel services and facilities.
• Liaise with Reservations and Revenue Management teams to optimise room sales and revenue
• Manage accounting instructions, credit policies, and expenses in alignment with revenue

Confidentiality

Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. 
It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. 

Health & Safety

• To be aware of and comply with safe working practices as stipulated by the Health and Safety Act and as applicable to your place of work. This will include the incumbent’s awareness of any specific hazards at the workplace
• The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory
• To report any defects in the building, plant or equipment according to hotel procedure
• To ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures
• To attend statutory Fire, Health & Safety training and to be fully conversant with and abide by all rules concerning

As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.

The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

TALENT PROFILE

Experience

• Previous guest exposure in Tourism and Hospitality preferred.

Skills & Knowledge

• Fluent in English (Additional language skills are a plus)
• Proficient in Microsoft Office, OPERA (Additional software are a plus
• Trained in Customer Resolution, Appraisal, and Team Leadership

Requirements

• Diploma in Hotel/Business Service-related studies desired
• Shift working
• Flexible

Our Package

• Enjoy an industry-leading salary that rewards your expertise and dedication
• Free duty meals
• Uniform Free Laundry
• Transport Allowance
• Health Insurance
• Indulge in exclusive rates with Corinthia hotels, extending the luxury experience beyond your workplace
• Embark on a journey of professional growth and development with abundant opportunities for career advancement within our esteemed organisation

At Corinthia Lisbon, we prioritise inclusion, diversity, and the well-being of our team. We believe that every voice matters and strive to create an environment where everyone feels respected and valued. Rest assured, we treat all applications with fairness and without discrimination.

Join us and be part of a team that values your uniqueness and cares about your well-being. 

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