Front Office Shift Leader

As a Front Office Shift Leader, you will report to the Front Office Manager, supporting the department’s goals while ensuring an exceptional guest experience.

Your role will focus on optimising RevPAR, occupancy and average room rate, maintaining the hotel’s esteemed reputation, and driving key business objectives.

Overseeing Reception Operations, the Business Centre, Telecoms, Guest Relations and Concierge, you will lead by example, ensuring seamless service delivery, anticipating guest needs and consistently exceeding expectations in line with Corinthia’s highest standards.

Key responsibilities

• Stay up to date with industry trends and identify opportunities to improve departmental profitability
• Actively engage in Front Office operations, representing senior management and identifying potential opportunities for improvement
• Maintain effective communication within the department and escalate issues to the Front Office Manager when necessary
• Collaborate with other departments to ensure seamless hotel operations.
• Assist with staff selection interviews and performance appraisals while fostering a disciplined and motivated team environment
• Ensure compliance with security, safety and cash handling procedures.
• Address guest feedback efficiently and professionally
• Manage VIP guest interactions and support the Front Office Manager during peak occupancy periods
• Monitor and maximise revenue from hotel services and facilities.
• Work closely with Reservations and Revenue Management teams to optimise room sales and revenue
• Oversee accounting instructions, credit policies and expenses in alignment with revenue targets

Health and safety

• Comply with all safe working practices as required by the Health and Safety Act, including awareness of workplace hazards
• Wear appropriate protective clothing as provided or recommended by the company
• Report any defects in the building, plant, or equipment according to hotel procedures
• Ensure that any accidents involving staff, guests or visitors are reported immediately following the correct procedures
• Attend statutory Fire, Health & Safety training and adhere to all fire, health and safety regulations

Experience

• Previous guest-facing experience in tourism and hospitality preferred

Skills and knowledge

• Fluent in English (additional languages are a plus)
• Proficient in Microsoft Office and Opera (knowledge of additional software is a plus)
• Trained in customer resolution, appraisal and team leadership

Requirements

• Diploma in hotel or business service-related studies preferred
• Ability to work shifts
• Flexible and adaptable

Our package

• Enjoy an industry-leading salary that rewards your expertise and dedication
• Free duty meals
• Uniform Free Laundry
• Transport Allowance
• Health Insurance
• Indulge in exclusive rates with Corinthia hotels, extending the luxury experience beyond your workplace
• Embark on a journey of professional growth and development with abundant opportunities for career advancement within our esteemed organisation

Given the hotel’s fluctuating business levels, flexibility in attitude, approach and working hours is required. This job description is not exhaustive and additional tasks and responsibilities of a similar nature may be assigned on a temporary or permanent basis as appropriate.

At Corinthia Lisbon, we prioritise inclusion, diversity and the well-being of our team. We believe that every voice matters and strive to create an environment where everyone feels respected and valued. All applications are treated with fairness and without discrimination.

Join us and become part of a team that values your uniqueness and cares about your wellbeing. 

APPLY NOW