Front Office Manager

About this offer

The Front Office Manager oversees and coordinates all front desk operations, ensuring seamless guest experiences and exceptional service. This role involves leading the front desk team, managing check-in and check-out processes, handling guest enquiries and requests, and facilitating effective communication across hotel departments to enhance overall efficiency and guest satisfaction.

Key responsibilities

• Lead, train, and supervise the front desk team to maintain high service standards

• Oversee reservations, check-ins, and check-outs, ensuring accuracy in billing and guest records

• Address guest enquiries and resolve complaints promptly with effective solutions

• Collaborate with other departments to optimise the overall guest experience

• Monitor and analyse front desk performance, identifying opportunities for improvement

• Maintain a clean, organised, and compliant front desk area in line with hotel standards

• Enforce front desk policies and procedures, ensuring adherence to quality and safety regulations

• Promote clear communication and a positive, team-oriented work environment
  
  

Confidentiality

Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. 
It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. 

Health & safety

• Ensure awareness of and compliance with safe working practices as outlined in the Health and Safety Act and applicable workplace regulations. This includes understanding any specific hazards present in the work environment
• Wearing appropriate protective clothing, as provided or recommended by the Company, is mandatory
• Report any defects in the building, plant or equipment in accordance with hotel procedures
• Immediately report any accidents involving staff, guests, or visitors, following the correct procedures
• Attend mandatory Fire, Health, and Safety training and maintain full knowledge of and adherence to all related rules and protocols

Experience

• Proven experience in front desk management or customer service roles within hospitality or luxury environments
  
  

Skills & knowledge

• Fluency in Portuguese and English (additional languages are a plus)
• Excellent leadership, communication and problem-solving skills
• Proficiency in reservation systems and hotel management software  
• Analytical ability to prepare and interpret reports           
• Knowledge of quality and safety standards in the hospitality industry

Requirements

• Professional appearance and attitude 
• Ability to work under pressure and manage conflict resolutions  
• Availability to work flexible hours, including weekends and holidays         
• Results-driven with a strong customer focus

Our package

• Enjoy an industry-leading salary that rewards your expertise and dedication
• Free duty meals
• Uniform Free Laundry
• Transport Allowance
• Health Insurance
• Indulge in exclusive rates with Corinthia hotels, extending the luxury experience beyond your workplace
• Embark on a journey of professional growth and development with abundant opportunities for career advancement within our esteemed organisation

At Corinthia Lisbon, we prioritise inclusion, diversity, and the well-being of our team. We believe that every voice matters and strive to create an environment where everyone feels respected and valued. Rest assured, we treat all applications with fairness and without discrimination.

Join us and be part of a team that values your uniqueness and cares about your well-being. 

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