Corinthia Budapest is seeking a motivated and ambitious leader to join our Management team. Reporting to the Hotel Manager, you will oversee Front Office and Housekeeping, ensuring exceptional guest experiences in a luxury setting. Your role includes maintaining high service standards, driving guest satisfaction and achieving financial and operational targets.
Key responsibilities:
Oversee all aspects of the Rooms Division, including Front Office and Housekeeping, ensuring seamless operations and exceptional guest experiences
Continuously evaluate guest satisfaction levels, monitor trends, and implement improvements to enhance overall service quality
Maintain and elevate the standards of all rooms-related services, ensuring excellence in cleanliness, presentation, and operational efficiency
Engage with guests regularly to gather feedback, address concerns, and enhance their stay
Handle and resolve complex guest issues and complaints with professionalism and efficiency
Manage departmental budgets through effective stock control, cost management, and strategic scheduling
Set and oversee departmental goals, objectives, policies, and procedures, ensuring alignment with the hotel's high standards
Monitor and uphold the appearance, professionalism, and performance of the Rooms Division team, with a strong emphasis on training, teamwork, and continuous development
Ensure all colleagues have up-to-date knowledge of room categories, amenities, and hotel offerings
Foster strong communication and collaboration across all hotel departments and external stakeholders, including partners, suppliers, and customers
Ensure optimal staffing levels to meet business demands while maintaining operational efficiency
Oversee ongoing training programmes, ensuring team members are well-equipped to deliver exceptional service
Conduct regular team meetings, ensuring clear communication, post-meeting follow-ups, and alignment on priorities
Drive revenue maximisation at the Front Office, identifying opportunities for upselling and optimising room-related offerings
Lead the recruitment, training, and career development of the Rooms Division team, contributing to succession planning within the hotel and wider company
Conduct annual performance appraisals for the Rooms Division leadership team, providing structured feedback and growth opportunities.
Ensure compliance with hotel security protocols, fire regulations, and health and safety standards
Maintain proficiency in property management systems (Opera preferred) and oversee system-related operational efficiency
Ensure adherence to Corinthia Hotels’ policies and procedures across all room departments
Champion the Corinthia Loyalty Programme, ensuring compliance and team competency
Participate in the hotel’s Duty Manager programme, covering weekend shifts as required
Key Requirements:
Minimum of 3-5 years’ experience in Rooms Management (Front Office or Housekeeping) in a luxury hotel
Previous experience as a senior leader in Front Office or Housekeeping Management in a large luxury conference hotel
Sound business and technical acumen in the field of Rooms Division
Strong leadership skills to manage and motivate large and diverse teams
Excellent organisational and planning skills
Excellent communication skills
Strong financial awareness and setting up departmental budgets
Knowledgeable in budgeting and forecasting departmental payroll
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations
Familiar with hotel Property Management Systems
Excellent command of English and ideally Hungarian, both written and spoken
What we offer:
Competitive salary package and yearly performance bonus
