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Ask the Concierge

Are there rooms available for guests with special needs?

Yes, we have rooms designed for guests with special needs.

Are parking facilities available in Burj Al-Fateh Hotel?

Yes parking is available for guests.

Are credit cards used in Sudan?

Unfortunately, Credit cards are not used in Sudan, so all payments should be on a cash basis.

Do you have wireless internet anywhere the hotel?

Complimentary WiFi (wireless internet) is available in all rooms and in the Nile River Café.

Can I have computer and e-mail access whilst at the hotel?

Yes a computer is available in the Executive Club on the 6th floor.

Do the rooms have internet access?

All our guest rooms are equipped with wireless internet services.

Where can one find international newspapers and magazines?

Available copies are found in all the Cafe's and in the Executive Lounge.

Separate copies can be purchased from our Agenda shop.

What time is breakfast served?

Breakfast is served daily in the main restaurant from 6.30am till 10.30am and on Fridays service is till 11:00am.

Guests staying in Executive Rooms can also avail themselves for breakfast in the Executive Lounge.   

Room service breakfast is available upon request.

Is an adaptor provided in the room?

Yes, adaptors are available upon request.

Kindly contact the reception desk for assistance.

Is Public Transport close by?

Yes, there is a bus-stop just outside the hotel grounds.

How far is the Hotel from the centre of Khartoum?

The hotel is approximately 5 minutes away by car to get to the centre.

Does the hotel arrange airport transfers?

Yes, our Concierge can organise taxi or limo service. Other transfer service can also be booked with our car firm located in the main foyer.

Airport taxi service should be booked in advance.